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Making an Online
Reservation
General Information
ArabiaKnights.com
offers interactive, real-time access to room and rate
availability, enabling you to book the best rates
instantaneously through the Internet. You are able to
retrieve rates directly from our central reservation
system, and see them on your screen within seconds.
Clicking on the reservations hypertext phrase or word on
any hotel property page will take you directly to the
page to check that hotel's availability and rates. To
view and/or cancel a reservation, click on the link to
Review or Cancel a Reservation.
You must be using Microsoft Internet Explorer, Netscape
or another Web browser that uses the same security
scheme as Netscape. Using an incompatible Web browser
will result in an error message from our secure Netscape
booking server. This is designed to protect you since
everything you enter will be secure -- credit card,
name, dates, etc.
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Check Hotel Availability and Rates
To check availability and rates, click on the "Check
Instantly Rates and Availability" button on a hotel's
information page or the "Check Rates" link on the search
results list.
Property Name:
The hotel you have selected. This information is filled
in for you.
Arrival Date:
The date you will be arriving at the hotel (defaults to
today's date)
Departure Date:
The date you will check out of the hotel (defaults to
tomorrow's date)
Number of Adults:
The number of adults staying in the room (select 1 - 4)
Frequent Traveler Membership: (Optional)
Hotel Frequent Traveler ID number. Only the frequent
guest number for the hotel chain being requested should
be entered.
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Make a Hotel Reservation
Once the hotel returns the rates available for the
time period you have requested, you may scroll and
review the rates and their descriptions. In order to
make a reservation, click on the "Select Rate" button
next to the desired rate. The Booking Request Form will
display once you have selected a rate. You must have a
secure Internet browser (Ex: Netscape or Microsoft
Internet Explorer) in order to proceed any further in
making a hotel reservation.
The Booking Request Fields are (all fields are mandatory
unless noted below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone
A telephone number for the guest
- Email Address:
An Email address for the guest. A confirmed
notification of the reservation will be sent to this
Email address. If the reservation is subsequently
canceled, a cancellation notification will also be
forwarded to this Email address. For security
purposes, any notifications sent to Email will NOT
contain credit card numbers.
Street Address, Suite or Apt. Number, City,
State, Zip Postal Code, and Country:
A mailing address for the guest.
Credit Card Type:
Click on the button next to the credit card you will
be entering.
Credit Card Number:
All hotel reservations made online require a credit
card number to guarantee or retrieve the
reservation. Since the booking form is a secure
transaction, the credit card number will be
encrypted for security purposes.
Expiration Date:
Enter the month and year expiration date of the
credit card. An example of the format is 12/99.
Non-Smoking -or- Smoking:
Select your preference for either a non-smoking or a
smoking room. This field is optional.
Special Requests:
Once the form is complete,
click on the "Send Form" button. Either a single
reservation or a list of reservations that meet the
search criteria will display. If you wish to cancel a
reservation, click on the "Cancel This Reservation"
link. The reservation cancellation request will be
transmitted to the hotel for immediate processing. A
reply is normally received within 7 seconds. Also, a
confirmation of your canceled reservation will be sent
to your email address. If you wish to re-send a
reservation confirmation to the original email address,
click on the "Send Details via e-mail" link. If you do
not wish to cancel the reservation, simply select an
item from the jump bar, or use your browser's page back
function to return to a previous page, or exit your web
browser.
If your reservation has been confirmed, a notification
will be displayed on your screen, and a copy sent to
your Email address.
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Review/Cancel a Reservation
To review or cancel an existing hotel reservation booked
on the Internet, click on the "Manage
Hotels Bookings" link on the jump-bar. The "Review
or Cancel Hotel Reservations" form will appear.
The first step is to retrieve a reservation. You have
two ways to do this, by Name and Credit Card or by Name,
Confirmation Number, and hotel chain.
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by the hotel during
the reservations process.
Once the form is complete, click on the "Send Form"
button. Either a single reservation or a list of
reservations that meet the search criteria will display.
If you wish to cancel a reservation, click on the
"Cancel This Reservation" link. The reservation
cancellation request will be transmitted to the hotel
for immediate processing. A reply is normally received
within 7 seconds. Also, a confirmation of your canceled
reservation will be sent to your email address. If you
wish to re-send a reservation confirmation to the
original email address, click on the "Send Details via
e-mail" link. If you do not wish to cancel the
reservation, simply select an item from the jump bar, or
use your browser's page back function to return to a
previous page, or exit your web browser.
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Security Information and Guidelines
Due to the openness and accessibility of the
Internet, guidelines have been established on the number
and type of transactions an individual may attempt.
These guidelines are listed below:
- One Booking per Credit Card per Hotel per
Day.
This means that a customer may confirm one booking
per credit card per hotel per day. Reservations may
be made at different hotels on the same day using
the same credit card.
- Email Information
Sensitive information such as Credit Card Numbers
and Expiration Dates will not be sent through the
Email system. All sensitive information will be
encrypted utilizing your browser's secured
functions.
Security
All reservations and forms used to retrieve
reservations send information in an encrypted
format.
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Multiple Room Reservations
For the safety of the hotels, the online reservation
system only allows one reservation (for up to 4 rooms)
per hotel per credit card per day. To make more than one
reservation at a hotel in a single day please contact
our Travel Reservations Center
and speak to a reservationist who can make all the
reservations for you.
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Customer
Service
Travel Reservations Center
- Reservations Center Hours: Open 24 Hours a Day,
7 Days a Week
Customer Service is available Monday through Friday,
9 AM through 5:30 PM, EST (Add 5 Hours to Times for
GMT)
- TOLL FREE 1-888-254-0637, USA and Canada
- +1 972-894-1173, International.
Give Promo Code 7647
when calling.
- +1 972-580-9225, Fax
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